Privacy Policy
Effective Date: September 1, 2025
Last Updated: September 4, 2025
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Art of Support, Inc. (“we,” “our,” “us”) is committed to protecting the privacy of individuals and organizations who use our VoIP and related services (“Services”). This Privacy Policy explains how we collect, use, store, and share your information. By using our Services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
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Account Information: Name, company name, billing address, phone number, email address, and payment details.
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Service Usage Data: Call logs (e.g., call time, duration, and phone numbers dialed/received). We do not record the content of calls unless specifically requested and agreed to in writing.
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Technical Information: Device identifiers, IP addresses, operating system, and other diagnostic data to ensure service reliability.
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Support Interactions: Records of communications with our support team (e.g., emails, chats, tickets).
2. How We Use Information
We use collected information for the following purposes:
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To provide, manage, and maintain our Services.
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To process billing and payments.
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To troubleshoot technical issues and provide customer support.
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To comply with legal obligations, including 911 emergency service requirements.
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To improve service performance, reliability, and security.
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To communicate with you about account updates, service changes, or legal notices.
3. How We Share Information
We do not sell, rent, or lease your personal information to third parties. We may share information only in the following situations:
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Service Providers: With trusted vendors who help us deliver Services (e.g., carriers, data centers, billing processors).
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Legal Compliance: When required by law, regulation, or legal process.
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Business Transfers: In connection with a merger, acquisition, or sale of company assets, provided that the successor continues to protect your data.
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Emergency Services: Your physical location information may be shared with 911 service providers when you place an emergency call.
4. Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Data Retention
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Account and billing records are retained as long as your account is active and for at least seven (7) years thereafter, to meet tax and regulatory requirements.
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Call detail records are retained for up to 12 months, unless otherwise required by law.
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Support records are retained for at least 2 years.
6. Your Rights
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Depending on your location, you may have rights under applicable data protection laws, including:
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The right to access your personal information.
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The right to correct inaccurate information.
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The right to request deletion of information (subject to legal obligations).
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The right to restrict or object to certain data processing.
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The right to receive a copy of your data in a portable format.
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Requests can be sent to privacy@artofsupport.net
7. Cookies and Tracking
If you use our website or online portals, we may use cookies and similar technologies to improve functionality, analyze traffic, and remember your preferences. You can control cookie settings in your browser.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us:
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Art of Support, Inc.
Email: privacy@artofsupport.net
Phone: (224) 222-0900
Website: https://www.artofsupport.net